Similar to low and pro bono work, unbundling aims to reduce costs and make legal help affordable for more people. Instead of having a lawyer handle all aspects of a file from start to finish, changes in professional rules of conduct allow lawyers to “unbundle” their services – the lawyer will do some work on the file and the client will do some tasks themselves. A clear retainer agreement setting out the work that the lawyer is undertaking is essential. Unbundled services should only be offered in situations where they provide meaningful access to justice for the client.