AODA Customer Service Standard:  Feedback Process

The Canadian Bar Association is committed to removing and preventing barriers for people with disabilities in obtaining, using and benefiting from the services offered.  Comments on the effectiveness of our efforts are, therefore, welcomed and appreciated.

Questions, comments and suggestions on the way we provide services to people with disabilities can be made by in person, by telephone, in writing, and in electronic format through our website or by e-mail.

Please direct all feedback to:

The Canadian Bar Association
66 Slater St., Suite 1200
Ottawa, ON K1P 5H1
Telephone: (613)237-2925
Fax: (613)237-0185
E-mail: accessibility-accessibilité

Privacy will be respected and, where required or requested, a response to feedback will be provided within 30 working days.  If a copy of a document available under the Customer Service Standard is requested by a person with a disability, the CBA will provide the document, or the information contained in the document, in a format that takes the person’s disability into consideration.

Please note that our Self-Certified Accessibility ReportAccessibility Policy and Integrated Accessibility Standards Policy can be accessed through our website in both official languages. However, our Multi-Year Accessibility Plan is available only in English.