Frequently Asked Questions
1. How does an online CLE Work?
2. How do I register?
3. What methods of payment do you accept?
4. I want to pay by cheque. Can I still register online?
5. I’m not comfortable giving my credit card information online. Can I still register?
6. What is the cost of an online CLE?
7. Are there student rates available for these programs?
8. Can more than one person participate?
9. Our firm wants to register a group. Is there a reduced rate?
10. I won’t be able to attend the presentation. Are materials available for purchase?
11. Do I get credits for participating?
12. Where can I find a list of upcoming online CLEs?
13. I am interested in a past session. How may I purchase it?
14. Why can’t I login to the presentation?
15. I have questions of a technical nature. Who do I speak to?
16. What are the minimum technical requirements to view the presentation?
17. Can I get the materials prior to the session?
18. I’ve misplaced my receipt. How can I get another copy?
Answers
1. How does an online CLE work?
It is a web conference. The audio portion is delivered over the phone or computer speakers and the visual (a PowerPoint) will be delivered over the Internet. (Registrants with speakers set up on their system do not need to dial-in. Logging into the presentation will present you with both audio and visual). Participants will have the opportunity to submit written questions. They do not require a microphone or any other special equipment in order to participate.
2. How do I register?
Registrations are completed online. To register for a current session, visit http://www.cba.org/CBA/CLE/main/ and click on the desired session.
3. What methods of payment do you accept?
Registration fees can be paid by cheque, Visa or MasterCard.
4. I want to pay by cheque. Can I still register online?
Yes, simply select ‘Cheque’ from the payment options menu. Once your registration is submitted, a new screen will appear detailing where to send your cheque.
5. I’m not comfortable giving my credit card information online. Can I still register?
Although the CBA uses some of the most secure solutions available to protect credit card information, we understand that some people may not wish to submit this information online. If that is the case, please call 1-800-267-8860 to register.
6. What is the cost of an online CLE?
At the present time, cost of registration is $90 for CBA members, and $150 for non-members, plus applicable taxes. This is a per person rate.
7. Are there student rates available for these programs?
While we do offer student pricing for our CLE conferences, the online CLE programs are already being offered at a value-added rate. We believe that registrants are getting excellent value for the cost of registration, including:
i. A live online presentation, delivered by a well known speaker;
ii. A cohesive PowerPoint presentation;
iii. The opportunity to interact with, and ask questions of, the speaker; and
iv. An informative paper.
8. Can more than one person participate?
The registration rate is for individuals only. However, if there is more than one registrant in your office, you may certainly view the session together.
9. Our firm wants to register a group. Is there a reduced rate?
We do offer discounted rates for groups of 10 or more. Please contact Aviva Rotenberg at avivar@cba.org or 1-800-267-8860 for more information.
10. I won’t be able to attend the presentation. Are materials available for purchase?
A recorded version of the event and related materials will be available for purchase following the conference. Please contact pubs@cba.org for more information.
11. Do I get credits for participating?
Some online CLE programs are approved for LawPro credits (Ontario only). In most jurisdictions, online CLE hours ‘count’ towards CLE requirements. Please check with local authorities to confirm.
12. Where can I find a list of upcoming online CLEs?
You can view a list of upcoming online CLEs by going to http://www.cba.org/CBA/CLE/main/
13. I am interested in a past session. How may I purchase it?
To order a past online CLE session, please contact our Publications Department at pubs@cba.org.
14. Why can’t I login to the presentation?
Registrants can only log into the presentation approximately half an hour prior to the scheduled start time. At the appointed time, you will need to "enter as a guest" to access the meeting. Should you still encounter problems, please contact technical support at 1-800-627-0861.
15. I have questions of a technical nature. Who do I speak to?
For technical support, please call 1-800-627-0861.
16. What are the minimum technical requirements to view the presentation?
In our experience, almost every system can accommodate our platform. To view the webcasts, you must have the following minimum technical requirements:
Windows:
Microsoft® Windows® XP Professional or Home Edition with Service Pack 2 or Windows Vista®
Internet Explorer 6 or 7
Netscape Navigator 8.1
Mozilla Firefox 1.5.04
Macintosh:
Mac OS X v10.4
Safari 2.0
Mozilla Firefox 1.5.03
Additional requirements:
Adobe® Flash® Player 8 or 9
Broadband connection
Cookies enabled in your web browser
If you would like to test your system prior to the event, please proceed to the connection test webpage https://admin.na3.acrobat.com/common/help/en/support/meeting_test.htm and follow the directions.
17. Can I get the materials prior to the session?
All registrants will be e-mailed the day before the session with a reminder message about how to access the presentation as well as copies of the PowerPoint and speaker materials.
18. How do I get a receipt?
Receipts are e-mailed after the conference. If you've misplaced it, please call 1-800-267-8860 or e-mail us at onlinecle@cba.org.
