10 Deal Breakers for Clients
These bad habits can be the beginning of the end of the lawyer-client relationship:
- Hang up on your client.
- Consistently get your accounts wrong.
- Never answer your phone—have the answering machine pick it up.
- Take your time getting back to clients.
- Constantly tell clients how swamped you are.
- Be clueless about your client’s business.
- Double-lawyer as much as possible.
- Disclose information from another retainer.
- Don’t keep your client in the loop.
- Don’t bother to contact your clients until you send them your bill.
For more information, read CBA PracticeLink's full article: What Do Your Clients Really Think of You?
