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client services  Keeping clients and serving them professionally is a full-time activity. Get some client smarts from experts and those who have been seasoned on the front lines.

Newest Articles Pleased to Meet You: The New "Know Your Client" Regime Feeling that you haven’t been as familiar with your clients as you could be? Not to worry – you’re about to get to know them a whole lot better. Client identification and verification requirements are now in force in nearly every jurisdiction in Canada. Here's what you need to know... More... Law Firms Build Business through Client Teams and Interviews Keeping clients and expanding your business with them largely depends understanding their needs. To glean this depth of knowledge requires asking the right questions to the right people, and responding in kind with organized and motivated troops. Simply put, we’re talking about client interviews and client teams. More... Clients 2.0: Collaboration Creates Enduring Relationships The participatory concept behind “Web 2.0” can be applied to virtually anything in the lawyer’s practice, including the most basic element of all—the relationship with the client. Collaboration is synonymous with the 2.0 client relationship, and it’s the best way for any lawyer or law firm to thrive. More... Top Five High-Profile Trial Blunders and How to Avoid Them in Your Own Practice Litigation is challenging. High-profile litigation is doubly challenging. In this article, trial and technology consultant Ted Brooks draws on his experience in several high-profile trials to share the top five problems that can arise and steps you can take to prevent them from negatively impacting your own cases. More... Developing a Conflict Checking System for Your Law Firm Conflicts of interest have become a growing headache for Canadian lawyers. The key to minimizing conflicts is to develop and implement a modernized conflicts checking system, characterized by a comprehensive database. Read on to learn the key elements of rolling out an effective conflict checking system. More... Law Firm Satellite Offices: Technology Helps Open Roads Less Traveled For most of history, a “satellite” was a passive thing, destined to spend its existence in the orbit of a more important, primary object. For years, many law firm satellite offices operated in much the same way. Today, satellite offices are essential strategic tools for many Canadian law firms. More... Ten Ways Law Firms Lose a Lot of Money There are several hidden costs that claw back on law firm profits that many lawyers are unaware of. Here are ten common ways law firms lose a lot of money, and solutions you can adopt to avoid them. More... Other Articles Set Your Law Firm Apart with a Formal Client Service Standard Policy A Contrarian View: When to Fire Your Client Making Your Law Office Client-Friendly Budget an Engagement: Create a More Satisfied ClientLater How to Write an Engagement Letter: Get It In Writing to Avoid Problems Later How to Build a Knowledge Management System: Manage Files Right, Right from the Start Create a Winning Client Retention Strategy in 5 Steps Plain Language Legal Writing: A Three Part Series Guide to Time Management for Lawyers Acting for Family and Friends: Assessing the Risks and Handling Requests Secrets Revealed: 95 Tips on Becoming a Better Lawyer Client Recognition Ideas for the Holidays (and Beyond) What Do Your Clients Really Think of You? Cross-Border Issues for Snowbirds and Roaming Retirees (.pdf) Client Selection – The Single Most Important Way to Increase Profits, Reduce Stress and Better Serve Your Clients Lawyers’ Mobility, Part I: Inter-Provincial Mobility in Canada Model Client Surveys Part I: If You Want Something, Just Ask! How Client Surveys Can Help Build Your Business > Part II: Build Loyalty Through Client Feedback > Law Firm Privacy Compliance in 10 Steps Speaking Plainly Client Partnering Unbundling Legal Services Clients Mean Business The Differentiation Equation Collaborative Lawyering The Practice Group Advantage The Service Guarantee Time Well Spent Preventive Law Connecting With Your Clients Prepaid Legal Services Client Communication: Measuring Your Cross-Cultural Competence First Impressions Dismiss Abusive Clients The Well-Mannered Lawyer Legendary Service for Your Clients Knowing How to Listen Don't Miss Your Train! The Four Hardest Words Careful With that Feedback Bulletproofing Your Clients

Quick Tips Practical and concise tips on serving your clients better. Podcasts Conflict-Checking Systems (audio download) Client Service Standards (audio download) Client Retention (audio download) More podcasts   Resources Client Care Handbook – 30 Best Practices: Strategies for law firm management (.pdf) 7 Keys to Great Client Service (.pdf) Great Expectations: A Lawyer-Client Handbook (.pdf) The ABCs of Creating a Pro Bono Policy for Your Law Firm Newsfeeds Feed of the Week More blogs/RSS feeds at blawg.org. Links & Blogs  Amazing Firms, Amazing Practices What About Clients Law Department Management Client Service Insights