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client engagement Guess Who’s Coming to Visit? A common complaint from clients, especially of the corporate variety, is that their lawyer has never come to visit them at their workplace and shows little interest in meeting them or learning about their business. For many lawyers, this constitutes a huge missed opportunity.

More Articles & Tips What Do You Do With Client Feedback? Client feedback can provide tremendous benefits, say law firm and lawyer consultants who endlessly extol its virtues. But although more firms are asking for feedback, the problem is that many don’t follow up on the information they get. The Loyalty Equation Engaged clients stick around; disengaged clients fly the coop. Here’s how to build loyalty. From the Vault Clients 2.0: Collaboration Creates Enduring Relationships The participatory concept behind “Web 2.0” can be applied to virtually anything in the lawyer’s practice, including the most basic element of all—the relationship with the client. Collaboration is synonymous with the 2.0 client relationship, and it’s the best way for any lawyer or law firm to thrive. Set Your Law Firm Apart with a Formal Client Service Standard Policy Client service is the quality most clients use to distinguish one law firm from another. To keep their clients happy and to differentiate themselves from the competition, an increasing number of market-savvy law firms are creating, implementing and marketing formal client service standards. Podcast: Create a Winning Client Retention Strategy in 5 Steps Quality service alone isn't enough to attract and retain clients. Client retention strategies must be customized, well executed and must demonstrate a sound understanding of your client's needs and challenges, and a thoughtful approach to surpassing expectations. Listen/view online (audio with synchronized presentation) Download audio (.mp3 file for portable device – right-click and "Save As...") iPod (.mov)

National Magazine  This page is featured in the September 2008 issue of National. The Strongest Links  The 6 Golden Rules Great Expectations  Blogs About Clients  In Search of Perfect Client Service Law Department Management The Legal Thing What About Clients? Wired GC: Role of the General Counsel