Client relations is about what you do, not who you are!
Good client relations don't just happen. Within the firm, client relations/skills development must be nurtured and supported. Within the profession, these same skills must be trained as a business skill, along with the other business skills necessary for the successful practice of law.

The Basics
Checklist
The Difficult Client
Language and Listening
The Letter of Engagement
The New Paradigm
Managing and Training Client Relations
Sample Client Survey